Got a question? Check our FAQ first! Need help with something? Hopefully, we’ve answered your query in our FAQ, but if not, please feel free to
What are your opening hours?
When are the Chinese New Year celebrations happening this year?
Can you give me a discount?
Can I set up a trade account?
Is it safe to order on waiyeehong.com?
Do I need to log in/create an account to place an order online?
Did you receive my order?
Can I order for collection in-store?
Can I pay cash on delivery?
Can I order over the phone?
Can I amend my order?
The product I want is out of stock. When will you have it back in?
We have tried to make it as easy as possible to watch the stock levels in our online store by introducing the ’email me when back in stock’ tool. Simply fill in your email address for the product that you are interested in, and you will be automatically contacted if/when it comes back in stock.
Is there a minimum order amount?
How much does delivery cost?
Can you deliver fresh goods to me?
When can I expect my delivery?
We aim to dispatch all orders placed before 12 noon (Mon-Fri), on the same day. Delivery time will depend on the shipping method you have selected at the checkout, and your delivery address. You can also track the progress of your delivery at any time with the tracking number provided when your order is dispatched. Please note that our couriers make deliveries on working days (Mon-Fri), so orders placed on Thursday or Friday would arrive in the following week.
Please see our Shipping & Returns page for information on how long each service takes from dispatch.
Please also see our courier’s page on delivery information:
Can you leave my parcel unattended, if I am not there?
Parcels that are requested to be left unattended are not covered by our courier’s insurance, and as such, we would not be able to reimburse you should your parcel be lost or damaged during delivery. We recommend that delivery is arranged to an alternative address or neighbour where someone is able to receive the parcel or alternatively you can arrange re-delivery with Parcel Force after we have dispatched your parcel.
Please see our Shipping & Returns page for more information regarding unattended deliveries.
There’s a problem with my online order
I wish to return an item bought online