Privacy Policy


Wai Yee Hong is dedicated to protecting the privacy of our users whilst maintaining the highest level of service. In order to help us to provide you with the best possible quality of service, we may collect information from you when you visit our site. All information collected will be used lawfully in accordance with the General Data Protection Regulations. Should you have any queries about how we use this data, please contact us.


What type of information does Wai Yee Hong collect?

We collect information in two ways:

  1. Data provided by you:
    You supply us with data by filling in one of our online forms. An example of this is the online registration form that we require for you to shop with us.
  2. Data collected automatically:
    Data is automatically collected when you visit our site. This will include browsing patterns and search requests. This data is anonymous and presented at an aggregated level so that we can use it to improve the site and give customers a better experience in the future. We use Google Analytics to do this and Google stores this information. Google Analytics uses cookies, which are small files that are stored on your computer and contain some information that uniquely identifies your browser. To view Google’s privacy policy, please click here:

What does Wai Yee Hong do with the data?

Your data will never be supplied to external third-parties that are not related to fulfilling your order with us.
The data you provide us will only be used to improve our service to you, or to process any order you have made with us.

  1. Data provided by you:
    Personal details such as name and delivery address will be used to process orders you have made with us. We will need to share your information with our couriers in order to be able to deliver your goods to you. Your email may be used to contact you if there are any issues with your order or if have chosen to opt in to receive emails about sales and promotional offers at
  2. Data collected automatically:
    All automatically-collected data is anonymised and cannot be used to identify you. We look at browsing patterns and search requests to help us improve our service to you and to make the website as easy to use as possible.

Is my personal data safe?

Whenever we ask you to enter any personal data on our online store, it will be over a secure connection encrypted via an industry standard SSL certificate. All passwords are encrypted using the industry standard MD5 one-way hash algorithm. Finally, for complete peace of mind, we do not store any credit card details.

In line with the GDPR, you can request to see a copy of the information we hold on your account, and request for any incorrect information about you to be changed. You can also ask for your data to be erased from our systems. Data will be held for 8 years, in line with HMRC tax requirements, after which it will be deleted from our systems.

If you have any further questions about our Privacy Statement please contact us by emailing.