Last updated: 08/04/2020
We would like to explain the steps that Wai Yee Hong is taking to ensure that everyone has access to food and essential items during this difficult time.
As an essential goods store, we are remaining open. We would like to assure you that we have sufficient supplies for everyone, so long as everyone shops sensibly.
We have amended our opening hours to allow our staff enough time to replenish stocks and to allow for additional cleaning and disinfecting. Trolleys and basket handles are regularly cleaned and disinfected, as are the till areas. We are currently opening 10am-5pm. We are continually reviewing our opening hours, so please check before visiting.
Online orders are still being processed and delivered. We have implemented some item limits to our online store and ask customers to shop considerately. We have doubled our online team and are processing 3-4 times our usual volume. Our online store opens every weekday, and closes once we have received the maximum number of orders we are able to process.
Unfortunately, we are currently unable to guarantee times when the online store is open, but we encourage shoppers to visit our site earlier in the morning. We kindly ask that you do not email and phone and message on social media to ask when the online store is opening, as we are spending a lot of time responding to these enquiries, which means we are not able to process as many online orders.
We are sorry for the inconvenience, but we feel it is better that some customers get to order and get their goods, rather than all orders being accepted, and none of them being processed due to insufficient staff to pick and pack them. We appreciate your understanding at this very difficult time.
Thank-you to our hardworking staff, who have continued to keep our shelves stocked for our customers. To keep our colleagues safe during this time, we kindly request that you try and keep your distance from our in-store colleagues where possible. We would like to thank everyone for your cooperation and understanding during this difficult time.